Return & Refund Policy

Return & Refund Policy

Effective Date: [04 August 2026]

At [Resham kapaas], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.
  • The product is returned in the same condition in which it was delivered.

Returns requested after 7 days of delivery may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items without original tags or packaging.
  • Gift cards, if applicable.
  • Products marked as Final Sale or Non-Returnable.

How to Request a Return

To initiate a return:

  1. Email us at [meghasrivastava07@gmail.com] within 7 days of receiving your order.
  2. Include your Order Number, reason for return, and clear photos (if the item is damaged or incorrect).
  3. Our support team will review your request and provide return instructions.

Please do not return any product without receiving confirmation from our customer support team.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method within 5–7 business days.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Policy

We offer exchanges for eligible products, subject to stock availability. If the requested size or product is unavailable, you may choose an alternative product or receive a refund, where applicable.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, [RESHAM KAPAAS] will bear the return shipping cost.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise specified.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. However, you may request a return if your order meets the eligibility criteria outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: [RESHAM KAPAAS]
Email: [meghasrivastava07@gmail.com]
Phone: [7755864737]
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

We appreciate your trust in [RESHAM KAPAAS] and are committed to making your shopping experience smooth, transparent, and enjoyable.